Terms of sale
TERMS AND CONDITIONS OF SALE — SLAMTOONS
Last updated: 12 November 2026
Article 1 — Seller Identification
These Terms and Conditions of Sale govern sales made through www.slamtoons.com, operated under the trading name SlamToons.
Seller details:
- Name: Guillaume SCHERPEREEL
- Legal status: Sole trader — micro-entrepreneur
- Trading name: SlamToons
- SIRET: 849 806 450 00037
- Address: 63 rue Jules Massenet, 59223 Roncq, France
- Telephone: 06 32 55 37 35
- Email: contact@slamtoons.com
- Website: www.slamtoons.com
SlamToons operates under the French VAT exemption scheme for small businesses.
VAT not applicable, Article 293 B of the French General Tax Code.
Article 2 — Purpose and Scope
These Terms and Conditions of Sale define the rights and obligations of SlamToons and its customers in connection with the sale of products through www.slamtoons.com, including dedicated sports club shops.
They apply to orders placed by consumers acting for personal purposes.
Orders placed by associations, sports clubs or professionals as part of their business activities may be subject to specific commercial terms.
Before confirming an order, customers can consult these Terms and Conditions of Sale and are invited to read them.
Confirming an order constitutes acceptance of these terms.
Article 3 — Products Offered
SlamToons offers, among other products:
- Personalized sports figurines created from photographs.
- Figurines representing famous athletes.
- Jerseys, shorts, warm-up jerseys, tracksuits, sweatshirts and other sports clothing.
- Textiles customized with names, numbers, logos or bespoke designs.
- Sports accessories and merchandise.
- Items sold through partner club shops.
Essential product features, available sizes, customization options and prices are stated on the product pages.
Photographs and images shown on the website are for illustrative purposes.
For personalized items, slight variations in color or appearance may result from production methods, without affecting the customer's right to receive a product that complies with the agreed specifications.
Article 4 — Prices and VAT
Prices are stated in euros.
SlamToons operates under the French VAT exemption scheme for small businesses.
VAT not applicable, Article 293 B of the French General Tax Code.
Displayed prices are the amounts charged for products, excluding any delivery fees.
Delivery charges are communicated before the customer finally confirms the order.
SlamToons may change its prices at any time. Products are charged at the price displayed when the order is confirmed.
Any discounts or promotional offers are applied according to the conditions stated on the website.
Article 5 — Orders
Customers select the products they wish to order and, where applicable, provide the information needed for customization.
Customers are responsible for checking, in particular:
- Selected sizes and quantities.
- Requested names, numbers and lettering.
- Photographs and other materials provided.
- Delivery address and delivery arrangements.
Before payment, customers receive an order summary allowing them to check and correct their order.
The order is registered once confirmed and paid for, subject to applicable legal provisions.
A confirmation email is sent to the address provided when ordering.
If a product is unavailable or an order cannot be fulfilled, SlamToons informs the customer and proposes a solution consistent with their rights.
Article 6 — Payment
Payment is made using the payment methods offered on the website during checkout.
The total amount payable, including applicable delivery charges, is communicated before final confirmation.
Payments are processed by the payment service providers used by the shop.
SlamToons never asks customers to provide their full banking details by email.
Article 7 — Product Customization
Some SlamToons products are made using information or materials provided by the customer.
These may include:
- A photograph used to create a figurine.
- A name or number to print on clothing.
- A logo or inscription.
- A specific graphic design.
The customer must provide accurate and usable information.
The customer warrants that they have the necessary rights and permissions to use any photographs, logos and other materials supplied.
Where additional details are essential for production, SlamToons may contact the customer before production begins.
Once production has started, the possibility of making changes may be limited.
This provision does not deprive the customer of any statutory rights, particularly in cases of non-conformity.
Article 8 — Production Times
Most SlamToons products are made to order.
The maximum production time is 3 weeks, unless a specific time frame is announced to the customer before order confirmation.
This period covers manufacturing and preparation of the products.
It does not include transit time with the carrier.
Any specific production times, including during busy periods, must be communicated before ordering.
The applicable overall delivery date or period, including production and shipping, is communicated to the customer before they enter into a contractual commitment.
In the event of a delay, the rights provided under the French Consumer Code remain applicable.
Article 9 — Home Delivery
SlamToons offers delivery through the carriers and shipping methods available at checkout.
Home delivery is subject to a charge.
Delivery charges depend in particular on:
- The selected carrier.
- The delivery method.
- The destination.
- The characteristics of the parcel.
The applicable amount is shown before the order is confirmed.
Where the carrier is offered by SlamToons, the risk of loss or damage passes to the consumer when the consumer, or a third party designated by them other than the carrier, takes physical possession of the parcel.
In the event of a lost or damaged parcel, or a delivery delay, customers are invited to contact SlamToons at contact@slamtoons.com.
Article 10 — Free Club Collection
For certain partner sports club shops, SlamToons offers an order collection or drop-off service directly at the club.
Club collection is free of charge.
This service is available only when the option is offered during checkout.
The handover arrangements and the date or period when the order will be available are communicated to the customer.
The order is handed over according to the arrangements agreed with the partner club.
Choosing club collection does not incur any additional delivery charges.
Article 11 — Right of Withdrawal
11.1 Standard, Non-Personalized Products
In accordance with Articles L221-18 et seq. of the French Consumer Code, consumers generally have 14 days from receipt of the product to exercise their right of withdrawal without having to give a reason.
This right applies in particular to:
- Standard figurines representing famous athletes.
- Standard, non-personalized clothing.
- Non-personalized accessories, subject to statutory exceptions.
The fact that a standard product is made to order is not, by itself, sufficient to exclude the right of withdrawal.
To exercise this right, the customer must notify their decision to contact@slamtoons.com before the withdrawal period expires.
The customer then has 14 days to return the products.
Direct return costs are borne by the customer, unless otherwise required by law.
Customers may handle items to the extent necessary to establish their nature, characteristics and proper functioning. Any reduction in value resulting from excessive handling may give rise to liability under the conditions set out by law.
11.2 Personalized Products
Under Article L221-28 of the French Consumer Code, the statutory right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized.
This exception applies in particular to:
- Figurines created from the customer's photographs.
- Clothing personalized with an individual name or number.
- Items made to a specific design or specifications requested by the customer.
Whether this exception applies depends on the actual personalization of the product.
Standard clothing bearing only a club logo, or simply made to order, is not automatically excluded from the right of withdrawal.
The absence of a right of withdrawal does not remove statutory protections in the event of defects or non-conformity.
Article 12 — Returns and Refunds
For any return request, customers may contact:
contact@slamtoons.com
Customers must provide their order number and the reason for the request where it concerns a defect or non-conformity claim.
Where the right of withdrawal is validly exercised, SlamToons refunds the amounts due, including the initial delivery charges corresponding to the least expensive standard delivery method offered, in accordance with the law.
The refund is issued no later than 14 days after notification of withdrawal.
SlamToons may defer the refund until it has received the goods or proof that they have been sent back, whichever occurs first.
The refund is made using the same payment method as the original transaction, unless the customer expressly agrees otherwise, and without additional charges.
Detailed arrangements can also be found in the refund policy available on the website.
Article 13 — Statutory Warranties
All products sold by SlamToons benefit from the applicable statutory warranties, whether standard or personalized.
13.1 Statutory Warranty of Conformity
Under Articles L217-3 et seq. of the French Consumer Code, consumers have two years from delivery of the goods to seek implementation of the statutory warranty of conformity where a defect is found.
They may request repair or replacement of the product under the conditions laid down by law.
Bringing the product into conformity is free of charge for the consumer.
In situations provided for by law, the consumer may also obtain a price reduction or termination of the contract.
The statutory rules on the presumption of the existence of a defect, the time limits for bringing goods into conformity, and consumer remedies remain applicable.
13.2 Warranty Against Hidden Defects
Under Articles 1641 et seq. of the French Civil Code, consumers also benefit from the warranty against hidden defects.
Legal action must be initiated within two years of discovering the defect, subject to other applicable statutory provisions.
Under the conditions laid down by law, the customer may request cancellation of the sale or a price reduction.
13.3 Claims Procedure
To report a defective product, production error or non-conformity, customers may contact SlamToons at contact@slamtoons.com.
Customers are invited to provide their order number, a description of the issue and, if possible, photographs.
Costs necessary to bring products into conformity are covered in accordance with the seller's statutory obligations.
Article 14 — Customer Service and Complaints
For questions or complaints about an order, customers may contact:
SlamToons — Guillaume SCHERPEREEL
63 rue Jules Massenet
59223 Roncq — France
Telephone: 06 32 55 37 35
Email: contact@slamtoons.com
SlamToons endeavors to find an amicable solution to the complaints it receives.
Article 15 — Consumer Mediation
In accordance with the provisions of the French Consumer Code, consumers may use a consumer mediator free of charge to seek an amicable resolution of a dispute with SlamToons.
Article 16 — Intellectual Property
Text, photographs, graphics, designs and other original content belonging to SlamToons are protected by applicable intellectual property rights.
Any unauthorized reproduction or exploitation is prohibited, subject to statutory exceptions.
Photographs, logos and other materials supplied by customers remain subject to the rights of their respective owners.
Ordering a personalized product does not, in itself, transfer SlamToons' intellectual property rights to the customer.
Article 17 — Personal Data
SlamToons processes personal data necessary for order management, production of personalized products, delivery and customer service.
Details concerning processing activities, recipients, retention periods and data subject rights are set out in the website's Privacy Policy.
Customers may exercise their rights under applicable regulations, in particular by writing to contact@slamtoons.com.
Article 18 — Force Majeure
Neither party may be held liable for a failure to perform resulting from an event meeting the definition of force majeure under Article 1218 of the French Civil Code, within the limits prescribed by law.
The consequences of such an event for performance of the contract are governed by applicable legal provisions.
Article 19 — Governing Law and Dispute Resolution
These Terms and Conditions of Sale are governed by French law.
This provision does not deprive consumers residing in another country of mandatory protections available to them under applicable legislation.
In the event of a dispute, the parties are invited to seek an amicable solution.
Failing this, the competent courts are determined in accordance with applicable legal rules.
APPENDIX — MODEL WITHDRAWAL FORM
This form is intended only for orders to which the statutory right of withdrawal applies.
To:
SlamToons — Guillaume SCHERPEREEL
63 rue Jules Massenet
59223 Roncq — France
contact@slamtoons.com
I hereby notify you of my withdrawal from the contract for the sale of the following goods:
- Product description:
- Order number:
- Ordered on:
- Received on:
- Consumer's name:
- Consumer's address:
- Date:
- Consumer's signature (only if this form is submitted on paper):